Cancellation Policy

  • If you are unable to make an appointment, please visit your JANE account to cancel or call the office.
  • Patients who do not show up for their scheduled appointment, or who cancel after the start time of their scheduled appointment will be charged the full fee for that treatment session.
  • Appointments cancelled within 24 hours of start time are subject to a cancellation fee. We are unable to make alterations to booked appointments within 24 hours of the scheduled appointment start time. Please contact us if you need clarification regarding this matter.
  • We ask you to self monitor and cancel your appointment if you feel at all unwell. We will not charge a cancellation fee if you cancel at the last moment because you are sick.
  • Note: We recognize that there are circumstances that are out of your control, so your therapist may make an exception to the above policies on those rare occasions.
  • PLEASE NOTE: patients who cancel their appointment due to experiencing symptoms of COVID-19 will be unable to book another appointment until the amount of self-isolation time mandated by the provincial health office has elapsed.